MFA can be disabled for all preparers or select preparers, depending on office needs.If MFA does not need to be configured for other preparers, the ADMIN must go to Setup > Preparers to opt other preparers out of MFA.The Admin opt-out selection during their initial login only applies to the ADMIN account.MFA is enabled by default for all preparers starting with Drake21.Admin Preparer MFA Reset (does not have old device). Admin Preparer MFA Change (has old device).The process varies depending on which preparer is affected and whether or not they still have access to the old MFA device. If a preparer loses or changes their smartphone, MFA will need to be disabled and then re-enabled and configured with the new device. How do I recover or reset my login for Drake Tax when I have enabled MFA and my device is changing or has been lost?
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